Experience

Health Care

A credentialed EPIC Ambulatory consultant, Teresa has been a valuable team member of the Cedar Sinai and Kaiser Permanente implementations.

• Designed and developed, evaluated, edited, and revised training materials including curriculum, training scenarios, job aids, leader’s guides and handouts, using MS Word, PowerPoint, SnagIt, MS Visio, and MS SharePoint. Participated in developing Captivate modules for participant’s pre-training requirements.
• Collaborated with subject matter experts, department heads, technical staff, and end-users to analyze processes and workflows. Devised effective system and process transitions for successful roll-outs.  Tracked and followed-up on various issues and resolutions.  Reported training data on Learning Well LMS.  Documented workflows using MS Visio and MS Excel.
• Delivered EPIC Ambulatory classroom training to audiences ranging from one to eighteen, of varying skill levels from new hires, novice to experienced users, PAs, RNs, LVNs, MAs, Technicians, and Receptionists.   Applied workflow processes to tailor training to participants’ daily work applications.
• Performed data validation and set-up to create accurate and effective training simulations for the EPIC training environment.
• Designed and developed highly interactive computer-based training for a pilot training back-up, with software demonstrations, software simulations, and branched scenarios using Captivate.
• Conducted educational needs assessment and Windows PC skills assessment; provided basic computer skills training to get participants ready for the EPIC training. Compiled gap analysis data for further tracking and training support, using MS Excel.
• Provided go-live training support, facilitated post go-live optimization, user group meetings, and interviews to insure effective application of learning.
• Devised effective solutions and workarounds on issues discovered during training and go-live.
• Mentored new trainers on learning of curriculum, training standards and supporting systems features and tracking.
• Analyzed evaluations and provided recommendations for improvements in training plan and approaches.
• Maintained class information, enrollments, assessments and evaluations on Learning Well, a SABA-powered Learning Management System.
• Provided technical support for Sametime presentations.

For HOAG Memorial Hospital,

• Provided solutions, instruction, and support on MS Access database design, relationships, table, forms, and reports definitions for efficient physician referrals.   Delivered  numerous classroom training for diverse audiences on MS Office products.
• Tracked and resolved training and technical issues using Remedy and IBM LMS.

For Beckman Coulter’s BigMachines Medical Equipment Quotation Implementation:

• Worked with managers, SMEs, and technical staff to develop a training program to meet business needs on the salesforce.com and BigMachines Systems.  Coordinated schedules for the project plan using MS Project and MS Excel.
• Developed training materials using MS Word, PowerPoint, Sharepoint, and SnagIt.
• Facilitated train-the-trainer sessions for BigMachines and Salesforce interface in a classroom setting.

For Apria Health Care:

• Collaborated with management, stakeholders, SMEs, technical staff, and end-users to create relevant training programs, curriculum and training materials for Sonata home healthcare and Microstrategy healthcare revenue applications. Used MS Project, MS Word, Excel, PowerPoint, and MS Sharepoint, Captivate, Photoshop and SnagIt.
• Facilitated Sonata, ACIS, and Microstrategy virtual classroom training with one to twenty participants, of varying skill levels, from new hires to novice to super-users.  Used Adobe Connect, Sametime, and IBM Virtual Classroom platforms.
• Led Train-the-Trainer classes and mentored new-hired trainers.

Entertainment –

Collaborated with Sony Pictures management to

• Identified training needs and create training programs and solutions.  Led the project team in developing and implementing learning programs, project planning, providing technical training support, and scheduling. Submitted recommendations for marketing, tracking, and effective training delivery.
• Delivered classroom training to diverse audiences on MS Office, MS Access, MS Project, MS Visio, Lotus Notes, and Photoshop
• Designed, developed, and conducted eLearning for various audiences using Adobe Captivate, Word, and PowerPoint.  Authored and edited leader and participant’s guides with exercises and quizzes using real life scenarios.
• Reported, tracked and resolved issues using Training Force LMS and Remedy.

Telecommunications –
For the roll out of Kenan FX Business Solution (including customer care, fulfillment, and billing functionalities),

• Performed Business Analysis and created Business Requirements Document for credit and collections.  Collaborated with end-users and management to conduct User Acceptance Testing.
• Conducted testing for training scenarios, designed, developed, and delivered Train-the-Trainer sessions in classroom and virtual settings using Webex.

Professional Development Center (Glendale College)

For PDC, delivered classroom training from audiences of one-on-one to thirty participants on Microsoft Office 2003 and 2007 (Word, Excel, PowerPoint, Access, Outlook), Windows XP, Vista, Project, Visio, and Lotus Notes from novice to experienced levels.

• Designed, developed, and conducted training on database design and use for  MS Access, FoxPro, and Business Intelligence concepts.
• Performed gap and needs analysis for PDC clients on proposed MS 2007 Office Suite roll out.

Professional Associations and Private Individuals

• Initiated, planned, and managed training projects and events.  Designed, developed and conducted training, workshops, and seminars for various audiences including young adults, professional associations, and non-profit organizations ranging from classroom sizes of ten to two hundred.
• Technical courses include Microsoft Office (Word, Excel, PowerPoint, Access,Outlook), Project, Visio, FrontPage.
• Business and Soft Skills Courses include Goal Setting and Time Management, Project Management, Presentation Skills, Business Storytelling, Interviewing Skills, Mindmapping, Youth Leadership Programs, Project Management, Job Search Workshop, and Train-the-Trainer Seminars.

Payroll and Employee Benefits

• Delivered Instructor-led Virtual Training to clients on Pay-Expert, HR-Expert and Report Writer systems to a worldwide audience. Expertly utilized Application Sharing, Virtual Break-Out Rooms, and Virtual PC technology, using Centra.
• Delivered classroom training on these systems to audience sizes averaging from eight to twenty participants, with varying skill levels from new hires to seasoned Payroll / HR personnel, to expert computer users.
• Maintained class information, enrollments, assessments and evaluations on SABA.
• Participated and contributed to evaluation reviews to ensure continued training improvements.
• Mentored new trainers on Virtual Training technology, curriculum, and training techniques.

Government – FBI, CASAP (Dept. of Agriculture), various Local Government agencies

• Designed, developed, and conducted seminars for various audiences including young adults, professionals, and non-profit organizations, ranging from classroom size of three to thirty.
• Demonstrated excellent interpersonal skills, leadership, motivation, team building, project management, planning and coordination, problem-solving and negotiation skills.
• Effectively led and worked with teams; completed projects independently with minimal supervision.
• Authored and edited training materials including Leader’s Guides, Reference Guides, Workbooks/Exercises, PowerPoint Slides, Job Aids and Manuals.
• Courses trained include Microsoft Office Suite: Word, Excel, Access, PowerPoint, FrontPage, Outlook; Communication and Presentation Skills; Interviewing Skills; Mindmapping; Youth Leadership Programs; Business Writing.
• Designed and Developed various websites using HTML, Dreamweaver, and FrontPage.

Additional Experience

• Senior Programmer Analyst for various companies – Southern California Edison, Rosemead, CA, Good Samaritan Hospital, Los Angeles, CA, Consultant for Mitsubishi, Paramount Pictures, Hughes Aircraft, Unitech, Nissan

• American Society for Training and Development
• Toastmasters International,

• Founded the DreamBuilders Toastmasters and Teen Speak Gavel Clubs

• Held various leadership positions: Area Governor, Division Governor; and

• President, VP of Education, Past VP of Public Relations in various clubs.

• LA Youth at Work – Volunteer Career Success Workshop Trainer

EDUCATION
Certifications/Training

Certifications: Franklin Covey: FOCUS, Project Management; Train-the-Trainer (ASTD, FBI, ADP, Kaiser); Virtual Training Leader, Pay Expert Payroll, Human Resource Expert, Report Writer, Microsoft Office User Specialist (MOUS);  Credentialed EPIC Ambulatory Trainer, Toastmasters International Communications and Leadership Training – Distinguished Toastmaster Status, recognized as equivalent to Masters Degree in Communications.

Chemistry; Far Eastern University, Metro-Manila, Philippines.

Systems Automation Design and Analysis, Computer Programming; Automation Center of the Philippines, Metro-Manila, Philippines.