Profile

Professional Summary

With over a decade of in-depth experience providing high quality and results-oriented training, enhanced by an intensive technical background, Teresa offers her services to support you and your organization in achieving your Learning and Development goals.

As an experienced and energetic professional in the field of Learning and Development, Teresa offers her clients outstanding services, such as Instructional Systems Design and Development, Instructor-led Classroom Training, Instructor-Led Virtual Training, and Go Live Support.

Teresa serves a wide range of industries from health care, utilities, entertainment, government, financial, to academia.  Teresa is well-versed in virtually every service and industry area — and is well-prepared to exceed client expectations.

Participants, managers, and co-trainers describe Teresa’s work as creative, highly-interactive, professional, and fun, with evaluations reflecting excellent results.

Learning and Development

• Expert presentation techniques in multiple training platforms and formats, including Classroom, eLearning, Instructor-led Virtual Training.
• Experienced in facilitating for a wide range of audiences, from new hires to management and executives, from end-users to super-users.  Able to engage and encourage hesitant and resistant learners/users employing friendly and professional approach.

• Creates clear, concise and accurate design, training, and presentation materials.
• Skilled in the successful application of Adult Learning Theory, ADDIE, and Kirkpatrick Levels of Evaluation.

• Learns intuitively and independently, applies and translates knowledge into training on new assignments, technology, methodology, software, and applications.
• Provides friendly and relevant Go-Live support.

Analysis

• Expert Business Analysis for effective and comprehensive system transitions and implementations.
• Thorough identification and elaboration of system requirements.
• Proficient in analysis, documentation, and refinement of Process Flow, Workflow, and Data.

Enhances training skills with the technology acquired in a previous programmer/analyst role

• Skilled in all areas of full Systems Development Life Cycle.
• Experienced in Database Design and Queries. Expert Technical Translation in written and oral communication.

Project Leadership

• Energetic, highly accomplished professional with history of creating and implementing training programs that optimize organizational / staff performance for companies spanning a range of industries.
• Adept at identifying training needs and developing effective training plans and solutions.  Dedicated to achieving both short and long-term company goals.

• Excellent people skills, successfully collaborating with project teams, clients, management, and stakeholders to produce meaningful results.

Specialties

Training: Needs analysis, Instructional Design and Development, eLearning, Blended Learning,  Classroom Facilitation, Virtual Facilitation, Optimization, Evaluation

Project Coordination, Team Leadership, Systems Development Life Cycle
MS Office Suite, Project, Visio Pro; Adobe Photoshop, Captivate, SnagIt
Webex, Centra, Adobe Connect, Sametime, IBM Virtual Classroom

Industries and Applications

• Healthcare: Credentialed EPIC Ambulatory Trainer, EMR, Sonata, Customer Service and Order Entry, salesforce CRM, BigMachines Quotation, Microstrategy
• TeleCommunications: Kenan Fx Customer Care, Fulfillment, and Billing
• Insurance: Property and Casualty Rate Quotation, Claims
• Utilities: Customer Information System, Billing, SQL
• Entertainment: Business Object XI, Sales, Billing, Marketing, Inventory, Distribution
• Government Training; Microsoft Office Suite, Presentation Skills
• Microsoft Office Suite (Word, Excel, PowerPoint), MS Visio, MS Project, MS Front Page
• Payroll and Human Resources: ADP Pay Expert, HR Expert, Report Expert
• Business Intelligence: Business Object XI, Microstrategy
• Others: Work Career Success Training; Toastmasters Communications and Leadership programs, Educational Presenter; Youth Leadership training