Classroom Training (ISD and Delivery)

ISD (Instructional Systems Design) for Traditional Classroom Training

Rely on Teresa’s proven ability to create engaging content that improves workplace performance.

Teresa delivers timely and quality results in  –

• Analysis:  Collaborating with management, SMEs, and end-users, Teresa performs needs/gaps/requirements analysis accurately. In addition, backed by her many years of experience in IT, Teresa effectively understands and documents process flows and work flows.

• Design and Development:  Adept at applying Adult Learning Theory in designing and developing training programs with focus on various learning styles, real business relevance and interactivity.

• Delivers Train-the-Trainer training effectively and purposefully; with focus on improving time frame estimates, effectiveness of content and exercises, and overall program quality.

• Defines effective Evaluations and Measurements for success at all levels of the program, including assessments, optimization, and 360 evaluations.

Technical Writing

Whether your project is a new development, an enhancement, or revision, Teresa writes clear, concise, and accurate training materials:

• Facilitator’s Guide
• Participant’s Guide
• User Manuals
• Quick Reference Guide / Job Aid
• Hands-on Exercises

Classroom Facilitation

In her enthusiastic, proactive, professional and friendly style, Teresa delivers effective classroom training to audiences of varying knowledge level.  Having trained managers, executives, internal users, and company clients, Teresa tailors her presentation to the participants’ interests, knowledge level, and work goals.  Her expertise includes working with hesitant and resistant learners.

Adept at encouraging interactivity and audience participation, Teresa ensures that each session is an interesting and productive learning experience.

Technical Training Experience

• EPIC Ambulatory
• Business Intelligence – Microstrategy, BOXI
• salesforce.com
• BigMachines Quote
• Kenan FX
• ADP Pay Expert, Benefits Expert
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Microsoft Access
• Microsoft Visio
• Microsoft Project
• Fox Pro
• Lotus Notes
• Front Page