Technical Trainer

Professional, engaging, and energetic training delivery in face-to-face or virtual space, Teresa ensures relevance and retention.

Effective in all aspects of presentation and facilitation, uses powerful techniques in classroom management — interactivity, role play, mindmapping, lecturettes, games, small group activities, discussions, and many others.  Spiced with humor, storytelling, and audience participation, Teresa’s training style focuses on participants’ learning preferences.  Skilled in Adult Learning Theory, technology, handling difficult and hesitant participants, Teresa comfortably manages audiences of varying skill/knowledge levels and learning styles.   From executives, to mid-level managers, to end-users; from providers, to nurses, medical assistants and technicians; from novices to super-users, Teresa trains audiences from a few hundred, to small groups, to 1:1 mentoring.

Applications:

• EPIC Ambulatory
• salesforce.com
• BigMachines Quote
• Microsoft Office Suite (Beginners, Intermediate, and Advanced Levels)
• Microsoft Visio
• Mirosoft Project
• Lotus Notes
• Business Intelligence (BOXI, Microstrategy)
• Customer Service
• Order Processing and Fulfillment
• Credit and Collections
• Payroll and Human Resources
• Report Writing

Virtual Space Platforms:

• Centra
• Webex
• Adobe Connect
• IBM Virtual Classroom
• VoIP or Teleconference